With quality comes efficiency. At Tata Motors, we ensure focused quality control across all our processes. We view our processes in the light of how a step might be done faster and better to improve the overall efficiency. Our quality management system (QMS) uses tools for continual improvement, defect prevention and reduction of variation and waste in the supply chain.
We have adopted a 'process approach' that focuses on outputs and customer satisfaction first; thus we work back into the process to see what is being done to enhance customer satisfaction. This system is firmly rooted in the plan-do-check-act (PDCA) philosophy of Total Quality Management (TQM).
At Tata Motors, we ensure that all our facilities deploy standardised systems to deliver superior experiences. Our manufacturing divisions have been certified for ISO TS 16949 (QMS standard for the automotive industry), ISO 9001 and ISO 14001 (Environmental Management System), as well as for OHSAS 18001 (Occupational Health and Safety). In order to ensure reliable and responsible suppliers for automotive production and service parts, we have mandated that all our suppliers adopt the ISO 9001/ TS 16949 QMS framework. We also encourage our dealers to follow the quality, environmental and safety management systems.
With our strict adherence to the highest standards in quality, we have established a culture of excellence across our operations. This is a result of our commitment to people, environment, and the ecosystem at large.